FAQs

SHOPPING INFORMATION

How Does The Website Work?

It’s simple to go shopping with Own Comforts – you’re just 4 steps away to receiving your goods.

  1. Browse and select your items – Select online from our huge range of household products from some of the leading manufacturers and pop them in your basket.
  2. Complete a short loan application – At the checkout you can choose to apply for a loan to spread the cost of buying the goods. Just determine how long you would like to repay based on the monthly costs.
    Your application will then be forwarded to PCCU, who will check your identity and undertake a credit score so that you will receive a decision.
  3. Arrange for your goods to be delivered – Finally, you will receive a link to simply confirm you are happy with your order. You’ll receive a phone call from us to arrange your delivery at a time to suit you.

Can You Take My Old Bed Away?

Unfortunately we can’t remove mattresses, bed frames, divans or other furniture.

How Should I Prepare For My Delivery?

We recommend that you make sure there is enough space for your new product to go in- however, if you are replacing something that you already have – we recommend that you do not throw away or recycle that item until you have checked that the product you’ve received is correct and in working order.

Do I need to take out insurance for my items?

It is always recommend that everyone has the protection of contents insurance, but you won’t be required to buy it.

APPLYING FOR A LOAN

Am I eligible for a Loan from PCCU?  

Firstly to be eligible for a loan you must:

  • Be over 18 years old.
  • Live or work in the boroughs of Burnley, Pendle, Ribble Valley, Rossendale, Hyndburn or Blackburn with Darwen OR;
  • Be employed by The Together Group, Calico Group, Accent Group or Your Housing Group OR;
  • Receive services from the above companies, ie tenancy

I’ve never heard of PCCU – who are they?

Pennine Community Credit Union (PCCU) is a financial co-operative that is owned by its 6,000 members delivering a range of straightforward saving accounts, affordable loans and other ethical financial services for the last 36 years.

Like all banks and other financial services, it is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA) – Firm Reference NO. 213244 REG NO.62C

You can find out more by visiting www.pccu.co.uk

How much can I borrow?

You can apply for a loan of between £100 and £1,000 and choose to spread the cost over 1 to 12 months. However, the most important thing is that you can afford the loan amount and the monthly repayments that you want to take on – so ensure you only borrow what you can afford – as we will also carefully check this as part of the loan decision.

How much does the loan cost?

All our homeware loans are charged at an interest rate of just 3% per month on the outstanding balance or 42.6% APR – which is much lower than the pay weekly stores. So for example, a £300 loan payable over 12 months will be £30.14 each month and cost just £61.68 in interest.

There are also no early repayment charges so the quicker you pay it off the cheaper it is for you.

What information will I need to complete the loan application form?

You will need to have to hand a range of personal and employment information including; your National Insurance number, details of your income and at least 3 years address history.

Can I borrow if my credit record isn’t perfect?

As part of the application process a credit check will be undertaken to verify if you can afford the loan.

If you are already struggling to repay other credit, you are unlikely to be able to borrow from PCCU and should instead look to access support from agencies such as StepChange Debt Charity who can help with free independent debt advice.

Can I buy a second item before I have finished paying for the first item?

Every loan is checked for affordability each time you apply – so a second loan can be agreed if you can afford the payments, and you may be asked for your bank statements to prove this.

It is rare for a second loan to be considered when you have only just had a loan and will often require that you have repaid at least a third of your loan or made at least 3 months’ repayments.

DELIVERY INFORMATION

How Much Will Delivery Cost?

Delivery is free on all of our items, so the price you see is the total price of the item.

Why Am I Not Asked To Book Delivery?

We operate a very personal service, so when you order an item, we will ring you to book a delivery time that suits you best. Our standard delivery time is 2-3 days from the acceptance of your application.

When Will I Get My Order?

A loan credit check is normally a very quick process. As soon as this is done, your order will be passed back to us and we will contact you for delivery. You should receive your order within 2-3 days, though that may alter depending on the speed of credit check, stock availability and your ability to receive the delivery.

REPAYING YOUR LOAN

How do I repay my loan?

There are many ways to repay a PCCU loan including;

  • Standing order
  • Straight from your wage through our Payroll Deduction Scheme
  • Through a direct benefit payment such as Child Benefit, Tax Credits etc.
  • Card payment

What happens if I miss a repayment or have trouble paying?

If you are having or think you may have trouble repaying your loan on time, please contact PCCU straight away on enquiries@pccu.co.uk or call on 01282 691333.

If your repayment is not received on the due date, you will be contacted to find out why and what can be done to help you.

RETURNS

Can I Return My Purchase?

Yes. Within the Distance Selling Regulations, if you aren’t satisfied with your purchase for any other reason (excluding manufacturing faults or misdescribed products), and report this-in writing- within 14 days from the date of delivery, you will be given the option to return the product to us for a refund or exchange. Please email pccu@owncomforts.co.uk to arrange this.

You must make sure that the goods are undamaged, not used and adequately packed- it’s your responsibility to to return the product to us and to cover any associated costs.

How Can I Return a Product?

If there is a problem with your purchase, or you would like to return it, please email pccu@owncomforts.co.uk with the details of your purchase and what you would like to return. Please give a telephone number so a member of our customer support team can help.

Any unanswered questions? Contact Us